Returns, Refunds, and Exchanges FAQ's:

How Do I Return?

  1. Visit our returns center:
  2. Enter your order number and email address to start
  3. Follow the instructions and select the items you want to return
  4. Once your request is approved, you will get a confirmation email with shipping guidelines
  5. If you do not have an order number, please email us at with your request

What Items Are Returnable?

  • Within 30 days from the date of purchase
  • In new and re-sellable condition
  • Returned items must be in their original packaging for a full refund or a 20% restocking fee will be deducted from the refund 

What Items Are Non-Refundable?

  • Gift cards
  • Discounted items (if applicable)

The Item I Received Is Damaged!

  • If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can The Items Be Exchanged?

  • We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
  • Initiating an exchange is the same as a return, however, select the exchange option when prompted instead of the return option. You can initiate the exchange at: 

What Are The Refund Options?

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How Do I Ship Back The Item(s)?

  • For instructions on how to ship the returned products, refer to the email received after placing the return/exchange request. Please keep in mind that you are responsible for return shipping label costs.

How Soon Will I Get My Refund?

  • Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund/exchange request. If approved, the refund request will be processed within 5 - 7 working days after approval. Exchanges will be shipped out the same day, or the following business day the item(s) is received.

My Question Is Not Addressed... 

  • If you have any queries regarding return or refund, feel free to reach out to us at