RETURN & EXCHANGE POLICY
Frequently Asked Questions About Returns, Refunds, and Exchanges:
How Do I Return?
- Visit our returns center: snowbeeusa.returnscenter.com
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What Items Are Returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What Items Are Non-Refundable?
- Gift cards
- Discounted items (if applicable)
The Item I Received Is Damaged!
- If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can The Items Be Exchanged?
- We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
- Initiating an exchange is the same as a return, however, select the exchange option when prompted instead of the return option. You can initiate the exchange at: snowbeeusa.returnscenter.com
What Are The Refund Options?
- Refund to the original payment method
- Refund to store credit (if applicable)
How Do I Ship Back The Item(s)?
- For instructions on how to ship the returned products, refer to the email received after placing the return/exchange request. Please keep in mind that you are responsible for return shipping label costs.
How Soon Will I Get My Refund?
- Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund/exchange request. If approved, the refund request will be processed within 5 - 7 working days after approval. Exchanges will be shipped out the same day, or the following business day the item(s) is received.
My Question Is Not Addressed...
- If you have any queries regarding return or refund, feel free to reach out to us at firstname.lastname@example.org.