Frequently Asked Questions About Returns, Refunds, and Exchanges:

How Do I Return?

1. Visit our returns center: snowbeeusa.returnscenter.com
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, you will get a confirmation email with shipping guidelines

What Items Are Returnable?

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What Items Are Non-Refundable?

• Gift cards
• Discounted items (if applicable)

The Item I Received Is Damaged!

• If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can The Items Be Exchanged?

• We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
• Initiating an exchange is the same as a return, however, select the exchange option when prompted instead of the return option. You can initiate the exchange at: snowbeeusa.returnscenter.com 

What Are The Refund Options?

• Refund to the original payment method
• Refund to store credit (if applicable)

How Do I Ship Back The Item(s)?

• For instructions on how to ship the returned products, refer to the email received after placing the return/exchange request. Please keep in mind that you are responsible for return shipping label costs.

How Soon Will I Get My Refund?

• Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund/exchange request. If approved, the refund request will be processed within 5 - 7 working days after approval. Exchanges will be shipped out the same day, or the following business day the item(s) is received.

My Question Is Not Addressed... 

• If you have any queries regarding return or refund, feel free to reach out to us at support@snowbee-usa.com.