All Snowbee products are covered by our 12 month warranty. During this period, if any manufacturing or material fault develops, the item will be replaced or repaired (at out discretion) without question.
Please note that, particularly in the case of waders, the warranty does not cover accidental damage, punctures, fair wear and tear or seam damage caused by incorrect choice of size. The Snowbee warranty does not include the commercial use of any item. In the unlikely event that a problem develops on a Snowbee product, you should first contact the retailer who supplied the goods. Should it be necessary to return the goods to us for inspection, a receipt or proof of purchase must be enclosed. We regret that we are unable to deal with any returns without such proof of purchase.
Please note that under Health and Safety regulations, our staff are not permitted to handle dirty or wet items of clothing or footwear. To avoid disappointment, delays and additional costs, please ensure that any items returned are in a clean, dry condition.
ORIGINAL PURCHASER LIFETIME GUARANTEE ON SNOWBEE RODS
This guarantee is limited to the original purchaser and is not transferable to future owners. In order to implement this guarantee, details of the purchase and purchaser must be registered with Snowbee USA within 30 days of purchase. Failure to register your purchase will invalidate the guarantee. Snowbee USA will only fulfill guarantee of fly rods purchased in the USA.
If during the lifetime of the original purchaser, the rod should should break or fail, for whatever reason, simply return the rod, together with a handling and postage fee of $40, plus your original invoice, sales receipt, or proof of purchase and we will replace or repair at our discretion.
If within the first 12 months from the date of purchase and if, in the opinion of Snowbee USA, the failure is due to manufacturing faults or material defects, then our normal manufacturer’s guarantee will apply and the rod or part will be replaced free of charge, with the handling/postage fee of $40 returned. This decision is at the discretion of Snowbee USA. Snowbee USA reserve the right to amend the handling / postage fee in line with inflation.
Should the rod in question be discontinued it will normally be replaced with a new model up to a similar value, or there is the option to “trade up” to a rod of a higher value, by paying the handling/postage fee, plus the difference in value between the two models. Please note however, that in the case of discontinued models, if purchased in a clearance sale, the maximum value covered by this guarantee is the price paid and not the original MSRP. In all cases, if the customer is unable to provide an acceptable proof of purchase, showing the price paid for the rod, then the maximum warranty value applicable, will be our last sale price for that particular model.
All products requesting warranty service must come with a U.S. receipt of purchase.